Dear Colleagues,
I would like to extend my sincere thanks for your patience and understanding during the recent nationwide blackout that affected Spain on April 28th.
We are pleased to inform you that the situation has now fully returned to normal. Throughout this unprecedented event, MCI remained fully operational and committed to delivering uninterrupted support to our clients and partners.
From the outset, MCI promptly established communication with the clinics most frequently used by our clients. Together, we agreed on the most effective procedures for issuing Guarantees of Payment (GOPs), particularly in urgent cases where providers had limited or no access to email. In cases where hospitals were completely offline, they kindly agreed to attend patients based solely on MCI’s verbal confirmation—a testament to the strong trust and long-standing collaboration we have built with our network.
The blackout caused severe disruptions to telecommunications, with only one provider managing to maintain limited service for a few additional hours before also going offline. Some healthcare providers chose to suspend their administrative operations, reserving generator power exclusively for medical support. Nevertheless, once partial connectivity was restored, our team resumed communication with available providers to coordinate next steps, completing this process as soon as full service was reinstated nationwide.
Thanks to our newly established company, MCI Latam, we were able to ensure 24/7 operations across the entire MCI Group. Our Latam office seamlessly took over all operational responsibilities, prioritizing urgent cases, maintaining direct contact with providers via pre-agreed methods, and fully supporting our team in Spain throughout the crisis.
Despite the adverse circumstances and the absence of electricity and telecommunications, MCI successfully managed all urgent cases, supported both clients and providers, and maintained a continuous service. We are proud of the resilience, collaboration, and preparedness demonstrated by our global team.
Thank you once again for your trust in MCI.
Warm regards,
Agathi Kanellou
Managing Director
