In March 2025, MCI Group actively participated in three prominent international congresses: ITIC Americas 2025 in Miami, the 12th Annual Travel Insurance Forum in Madrid, and the International Assistance Group Forum & Medical Academy, also in Madrid. Delegates from all our subsidiaries and various departments engaged in networking, discussions, workshops, and site visits, reinforcing our commitment to global collaboration and industry leadership.
ITIC Americas 2025: Fostering Connections Across the Americas
From March 2–4, 2025, MCI Group attended ITIC Americas 2025 in Miami, a premier event uniting travel and health insurance leaders from North, Central, South America, and the Caribbean. This conference provided an invaluable platform to explore industry dynamics within these diverse regions and to strengthen our professional network.
Our delegates: Agathi Kanellou, Marcela Herrera and Manuel Carbajo participated in several key activities:
- Carnival Horizon Ship and Medical Centre Tour: An exclusive tour hosted by Carnival Cruise Line, offering insights into onboard medical facilities and guest services.
Everglades Airboat Ride: An exhilarating journey through the subtropical wetlands, providing close encounters with local wildlife and fostering team bonding. - Hospital Tours: Private visits to Jackson Memorial Hospital and UHEALTH Hospital, showcasing advanced medical technologies and patient care strategies.
- Networking Events: Engagements such as the Welcome Party at The Upside Rooftop and the Farewell Party at Nikki Beach facilitated meaningful connections with industry peers.
These experiences enhanced our understanding of regional healthcare infrastructures and strengthened our collaborative ties across the Americas.
12th Annual Travel Insurance Forum: Advancing Industry Dialogue
On March 20–21, 2025, MCI Group participated in the 12th Annual Travel Insurance Forum at the Crowne Plaza Madrid Centre Retiro. This forum convened industry experts to discuss emerging trends, challenges, and innovations in travel insurance.uni-global.eu
Our representatives contributed to panel discussions, sharing insights on topics such as risk assessment, customer engagement, and the integration of technology in insurance services. The event also featured exhibitions from leading companies, providing opportunities to explore new products and services that can enhance our offerings.
International Assistance Group Forum & Medical Academy: Elevating Global Assistance Standards
Concluding our March engagements, MCI Group attended the International Assistance Group (IAG) Forum & Medical Academy in Madrid. This gathering focused on enhancing global assistance services through shared knowledge and best practices.
Our delegates participated in workshops covering topics such as medical repatriation, crisis management, and the implementation of cutting-edge medical technologies. These sessions provided actionable strategies to improve our assistance services and ensure the highest standards of care for our clients worldwide.
The forum concluded with insightful visits to a local hospital and the headquarters of the event’s sponsoring companies, IRIS Global and MCI Assist. Delegates who participated in these visits had the unique opportunity to observe firsthand our operational dynamics. They toured various departments, gaining a comprehensive understanding of the collaborative efforts that drive the companies’ success. Engaging directly with colleagues and meeting the dedicated staff provided valuable insights into the corporate culture and operational strategies. The visits culminated in a networking session featuring refreshments, allowing delegates to engage in meaningful discussions and reflections before departing for their respective destinations.
Commitment to Industry Leadership and Innovation
MCI Group’s active involvement in these international congresses underscores our dedication to staying at the forefront of the travel and health insurance industry. By engaging in these events, we not only enhance our professional competencies but also contribute to the collective advancement of industry standards and practices.
We extend our gratitude to the organizers, partners, and fellow participants for the enriching experiences and collaborative opportunities. MCI Group remains committed to fostering innovation, building strategic partnerships, and delivering exceptional service to our clients globally.
