Beyond Borders: MCI Chronicles

At MCI Assist, patient care is more than a promise—it's our foundation. As a proud member of the MCI Group, we prioritize individualized attention, 24/7 availability, and empathetic solutions during critical moments. With a culture rooted in addressing physical, emotional, and logistical needs, we set the standard for exceptional medical assistance and cost containment. Choose MCI Assist for trusted, world-class healthcare solutions tailored to your needs.

MCI Latam, the newest addition to the MCI Group, is redefining medical assistance and cost management in the Caribbean and Latin America. Guided by the leadership of Executive Director Manuel Carbajo, whose career spans over 20 years in financial and operational management, the company leverages MCI Group’s legacy of excellence and innovation. Strategically based in Puerto Plata, Dominican Republic, MCI Latam bridges the gap between tourism and healthcare, offering tailored solutions, transparent practices, and cutting-edge technology. With a commitment to collaboration and a vision for the future, MCI Latam is poised to transform healthcare in the region, providing peace of mind to travelers and residents alike.

This month, the renowned magazine The Enterprise World has featured our Managing Director, Agathi Kanellou, in an exclusive interview. In this article, Agathi shares her strategic vision, commitment to sustainability, and focus on technological innovation that have driven MCI Group’s growth and success. We are proud to have such inspiring leadership that continues to make a global impact in health and risk management.

MCI Group proudly unveils its new offices in Puerto Plata, Dominican Republic, with the launch of MCI LATAM. Building on over 30 years of expertise, MCI LATAM extends our trusted healthcare assistance and cost containment services to Latin America, continuing the excellence established by MCI Assist and Medical Claims International.

The holiday season brings joy, but unexpected healthcare expenses can disrupt the festivities. Proactive planning, like scheduling routine check-ups, ensuring safety during activities, and staying informed about insurance coverage, helps prevent seasonal health costs. From packing health kits for travel to encouraging healthy habits, these strategies safeguard your well-being and finances. Celebrate without stress by taking steps to prioritize health and avoid unplanned medical bills. Prepare now to focus on creating cherished holiday memories.

As we close the year, MCI Group reflects on groundbreaking achievements that define our global leadership in medical assistance and cost containment. Under the guidance of CEO Fatima Guillen and Managing Director Agathi Kanellou, we’ve earned prestigious awards, expanded into new markets, and showcased operational excellence across the globe. From winning the Best International Assistance Company Award to achieving new sustainability certifications, our accomplishments underscore our commitment to innovation, responsibility, and excellence. Empowered by exceptional leadership, we look forward to 2024 with a renewed dedication to transforming the global healthcare landscape.

Medical Claims Internacional: Leading Risk Management and Travel Assistance Solutions Since 1992, Medical Claims Internacional has been at the forefront of providing tailored risk management and travel assistance services. Specializing in health management for clients worldwide, the company excels in offering innovative, high-quality solutions without compromising on excellence. With a deep understanding of medical risks and a proven track record in adapting to evolving industry needs, Medical Claims Internacional serves a diverse portfolio of clients, including corporations, public entities, NGOs, and insurance companies. Their expertise and commitment to superior service make them a trusted partner in the global health and risk management sector.

MCI Group is proud to announce its participation in the prestigious IAG Global Bratislava 2024. The event, which brought together industry leaders and experts from around the world, provided a platform to discuss the latest trends and innovations in the global assistance industry. Our team had the opportunity to collaborate with renowned professionals and showcase our commitment to providing exceptional services. We are honored to have been recognized with the Corporate Social Responsibility Award, a testament to our dedication to giving back to the community and making a positive impact.

In the wake of the devastating DANA floods in Valencia, our team felt compelled to take action. Thanks to the generosity of our employees, we were able to provide much-needed relief to those affected. From essential medical supplies to protective gear, our donations made a tangible difference in the recovery efforts.

Discover how the recent collaboration between the Generalitat and private healthcare providers enhances international healthcare assistance. Learn how MCI and MCI Assist leverage this agreement to deliver superior patient care, streamline operations, and improve client satisfaction in Spain.