On May 1st, 2025, we marked a major milestone in the global expansion of MCI Group with the official inauguration of our new regional office in Puerto Plata, Dominican Republic. This new branch, operating under the name MCI Latam, reflects our commitment to bringing over 30 years of experience in international medical assistance, claims management, and cost containment closer to the people and regions that need it most.
The opening ceremony was an emotional and unforgettable occasion. We had the privilege of sharing it with local authorities, trusted partners, family, friends, and our exceptional Dominican team. As highlighted in our image gallery, the event featured a touching blessing by the local bishop and a stunning live performance by Spanish soprano Irene Badiola, whose angelic voice elevated the celebration.
A Strategic Step Towards Proximity and Resilience
This new office is much more than an expansion—it is a strategic leap. MCI Latam allows us to operate more closely with patients, providers, and insurance partners across the American continent, ensuring:
Faster response times
Multilingual and culturally aligned support
Real-time coordination with local healthcare networks
Greater operational scalability and resilience
These strengths were put to the test immediately. During a recent blackout that severely affected telecommunications across the Iberian Peninsula, MCI Latam demonstrated its crucial role. Our Dominican team seamlessly assumed operational control, prioritizing urgent medical cases, communicating directly with providers through pre-agreed protocols, and fully supporting our team in Spain during the crisis. This ensured 100% service continuity for our clients.
Why MCI Latam Makes a Difference
Our clients and partners will benefit from:
A strong regional presence in Latin America
Enhanced coordination and decision-making capabilities
Reduced time-to-service for patients and policyholders
Greater peace of mind thanks to our decentralized, 24/7 operational structure
Discover the full range of advantages of working with MCI Latam: https://mci-latam.com/why-choose-mci-latam/
We are excited to share this new chapter with all of you and thank you for the trust you’ve placed in us throughout the years. The future of international healthcare assistance is here—and it speaks your language, understands your culture, and is now closer than ever.
